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PROFESSIONAL SERVICE FOR BEAUTY SPECIALISTS

Terms and conditions

Terms and Conditions of the Online Store

These Terms and Conditions set out the general conditions, rules, and methods of sale conducted by ANNA KOZINDA based in Warsaw through the online store www.reneo-cosmetics.pl(hereinafter referred to as the “Online Store”) and specify the rules and conditions for providing free electronic services by ANNA KOZINDA based in Warsaw..§ 1 Definitions
  1. Business Days means weekdays from Monday to Friday, excluding public holidays.
  2. Delivery refers to the actual act of delivering the Goods specified in the order to the Customer by the Seller through the Provider.
  3. Provider refers to the entity with which the Seller collaborates regarding the delivery of Goods: 1. the courier company INPOST, providing courier and parcel locker services.
  4. Password means a string of letters, numbers, or other characters selected by the Customer during Registration in the Online Store, used to secure access to the Customer Account in the Online Store.
  5. Customer refers to the entity for which services may be provided electronically according to these Terms and Conditions and legal provisions, or with which a Sales Agreement may be concluded.
  6. Consumer means a natural person who engages in a legal transaction with an entrepreneur that is not directly related to their business or professional activity.
  7. Customer Account means an individual panel for each Customer, activated for them by the Seller after the Customer completes Registration and concludes the service agreement for maintaining the Customer Account.
  8. Entrepreneur means a natural person, legal person, or organizational unit that is not a legal person, granted legal capacity by law, conducting business or professional activity in their own name and performing legal actions directly related to their business or professional activity.
  9. Regulations refer to these Terms and Conditions.
  10. Registration refers to the actual act performed in the manner specified in these Terms and Conditions, required for the Customer to use all functionalities of the Online Store.
  11. Seller refers to ANNA KOZINDA based in Warsaw (02-729), ul. Rolna 179, NIP: 7010114890, REGON: 381620405, registered in the CEIDG; email: info@reneo-cosmetics.pl, also being the owner of the Online Store.
  12. Website of the Store refers to the websites under which the Seller operates the Online Store, functioning under the domain www.reneo-cosmetics.pl.
  13. Goods refer to the product presented by the Seller through the Website of the Store, which may be the subject of the Sales Agreement.
  14. Sales Agreement refers to the distance sales agreement concluded under the terms specified in these Regulations between the Customer and the Seller.
§ 2 General Provisions and Use of the Online Store
  1. All rights to the Online Store, including proprietary copyrights, intellectual property rights to its name, its internet domain, the Website of the Store, as well as to templates, forms, and logos posted on the Website of the Store (excluding logos and images presented on the Website of the Store for the purpose of presenting goods, the copyrights of which belong to third parties) belong to the Seller, and their use may occur only in the manner specified and in accordance with these Terms and Conditions and with the consent of the Seller expressed in writing.
  2. The Seller will make efforts to ensure that the use of the Online Store is possible for internet users using all popular web browsers, operating systems, device types, and types of internet connections. The minimum technical requirements for using the Website of the Store are a web browser version of at least Internet Explorer 11, Chrome 39, Firefox 34, Opera 26, Safari 5, or newer, with JavaScript support enabled, accepting “cookies,” and an internet connection with a minimum bandwidth of 256 kbit/s. The Website of the Store is optimized for a minimum screen resolution of 1024×768 pixels.
  3. The Seller uses a “cookies” mechanism, which during the Customers’ use of the Website of the Store is saved by the Seller’s server on the hard drive of the Customer’s end device. The use of “cookies” aims to ensure the proper functioning of the Website of the Store on the Customers’ end devices. This mechanism does not damage the Customer’s end device or cause configuration changes in the Customers’ end devices or in the software installed on those devices. Each Customer can disable the “cookies” mechanism in their device’s web browser. The Seller indicates that disabling “cookies” may, however, cause difficulties or prevent the use of the Website of the Store.
  4. To place an order in the Online Store via the Website of the Store or by email, and to use the services available on the Website of the Store, it is necessary for the Customer to have an active email account. To place an order in the Online Store by phone, it is necessary for the Customer to have an active phone number and an active email account.
  5. It is prohibited for the Customer to provide unlawful content and to use the Online Store, the Website of the Store, or the free services provided by the Seller in a manner inconsistent with the law, good morals, or infringing on the personal rights of third parties.
  6. The Seller states that the public nature of the Internet and the use of electronically provided services may involve the risk of unauthorized persons acquiring and modifying Customer data; therefore, Customers should implement appropriate technical measures to minimize the aforementioned risks. In particular, they should use antivirus programs and identity protection for Internet users. The Seller will never ask the Customer to provide their Password in any form.
  7. Using the resources and functions of the Online Store to conduct business that would violate the Seller’s interests is not permitted.
§ 3 Registration
  1. To create a Customer Account, the Customer is required to complete a free Registration.
  2. Registration is not necessary to place an order in the Online Store.
  3. To register, the Customer should fill out the registration form provided by the Seller on the Website of the Store and send the completed registration form electronically to the Seller by selecting the appropriate function in the registration form. During Registration, the Customer sets an individual Password.
  4. While filling out the registration form, the Customer has the opportunity to familiarize themselves with the Regulations, accepting its content by marking the appropriate box in the form.
  5. During Registration, the Customer may voluntarily consent to the processing of their personal data for marketing purposes by checking the appropriate box in the registration form. In such a case, the Seller explicitly informs about the purpose of collecting the Customer’s personal data, as well as about the known or anticipated recipients of that data.
  6. The Customer’s expression of consent to the processing of their personal data for marketing purposes does not condition the possibility of entering into an agreement with the Seller for the provision of electronic services for managing the Customer Account. Consent can be revoked at any time by submitting a relevant statement to the Seller. The statement can be sent, for example, to the Seller’s address via email.
  7. After sending the completed registration form, the Customer will promptly receive confirmation of Registration from the Seller electronically at the email address provided in the registration form. From that moment, the agreement for the provision of electronic services for managing the Customer Account is concluded, and the Customer gains access to their Customer Account and the ability to make changes to the information provided during Registration.
§ 4 Orders
  1. The information contained on the Website of the Store does not constitute an offer from the Seller within the meaning of the Civil Code, but merely an invitation for Customers to submit offers for entering into a sales agreement.
  2. Customers can place orders in the Online Store via the Website of the Store or email 7 days a week, 24 hours a day.
  3. Customers can place orders in the Online Store via phone during the hours and days indicated on the Website of the Store.
  4. A Customer placing an order via the Website of the Store compiles the order by selecting the product they are interested in. Adding a product to the order occurs by selecting the BUY option under the respective product displayed on the Website of the Store. After completing the entire order and indicating in the “CART” the method of Delivery and payment form, the Customer submits the order by sending the order form to the Seller by selecting the “Order and Pay” button on the Website of the Store. Each time before sending the order to the Seller, the Customer is informed about the total price for the selected product and Delivery, as well as any additional costs they are obligated to incur in connection with the sales agreement.
  5. A Customer placing an order via phone uses the phone number provided by the Seller on the Website of the Store. The Customer places the order by providing the Seller with the name of the product from the products available on the Website of the Store and the quantity of the product they wish to order. After completing the entire order, the Customer specifies the method and address of Delivery and the payment form, and also indicates, at their choice, their email address or mailing address for order confirmation. Each time during the phone order, the Seller informs the Customer of the total price of the selected products and the total cost of the chosen Delivery method, as well as any additional costs they are obligated to incur in connection with the sales agreement.
  6. After the Customer places an order via phone, the Seller will send to the provided email or mailing address information containing confirmation of the terms of the sales agreement on a Durable Medium. The confirmation will include, in particular, the identification of the product subject to the sales agreement, its price, Delivery cost, and information about all other costs the Customer is obligated to incur in connection with the sales agreement.
  7. A Customer placing an order via email sends it to the email address provided by the Seller on the Website of the Store. In the message sent to the Seller, the Customer specifies, in particular, the product name, color, and quantity from the products displayed on the Website of the Store, as well as their contact information.
  8. Upon receiving the email from the Customer referred to in §4 sec. 7, the Seller sends a reply to the Customer via email, providing their registration details, the price of the selected products, possible payment methods, and the delivery method along with its cost, as well as information about all additional payments that the Customer would incur under the sales agreement. The message also informs the Customer that entering into a sales agreement via email entails the obligation to pay for the ordered product. Based on the information provided by the Seller, the Customer can place an order by sending an electronic message to the Seller indicating the chosen payment method and delivery method.
  9. Placing an order constitutes the Customer’s offer to the Seller to enter into a sales agreement for the products subject to the order.
  10. After placing the order, the Seller sends confirmation of the order placement to the email address provided by the Customer.
  11. Subsequently, after confirming the order, the Seller sends information to the Customer’s email address confirming the acceptance of the order for execution. The information about the acceptance of the order for execution is the Seller’s statement of acceptance of the offer referred to in §4 sec. 9 above, and upon receipt by the Customer, the sales agreement is concluded.
  12. After concluding the sales agreement, the Seller confirms the terms of the agreement to the Customer by sending them on a Durable Medium to the Customer’s email address or in writing to the address specified by the Customer during registration or order placement.
§ 5 Payments
  1. The prices on the Store’s Website displayed next to a specific product are gross prices and do not include information regarding delivery costs and any other costs that the Customer will be obligated to incur in connection with the sales agreement, which the Customer will be informed about when choosing the delivery method and placing the order.
  2. The Customer can choose the following payment methods for the ordered products:
    1. Bank transfer to the Seller’s bank account (in this case, the order will be processed after the Seller sends the Customer confirmation of order acceptance and after the funds have been credited to the Seller’s bank account);
    2. Bank transfer via an external payment system. The entity providing online payment services is Przelewy24.
    3. Cash on delivery, payment to the Delivery person upon delivery (in this case, the order will be processed after the Seller sends the Customer confirmation of order acceptance).
  3. The Customer should make the payment for the order in the amount resulting from the concluded sales agreement within 3 working days if they chose the prepayment option.
  4. In case of the Customer’s failure to make the payment within the deadline specified in §5 sec. 3, the Seller sets an additional deadline for the Customer to make the payment and informs the Customer on a Durable Medium. The information about the additional payment deadline also includes a statement that after the unsuccessful expiration of this deadline, the Seller will withdraw from the sales agreement. In the event of the unsuccessful expiration of the second payment deadline, the Seller will send the Customer a statement of withdrawal from the agreement on a Durable Medium based on Article 491 of the Civil Code.
§ 6 Delivery
  1. The Seller delivers products within the territory of the Republic of Poland.
  2. The Seller is obliged to deliver the product subject to the sales agreement without defects.
  3. The delivery and order execution time indicated on the Store’s Website is calculated in working days according to §5 sec. 2 of the Regulations.
  4. The ordered products are delivered to the Customer via the Delivery service to the address indicated in the order form.
  5. On the day the product is sent to the Customer, an email confirming the shipment from the Seller will be sent to the Customer’s email address.
  6. The Customer is obligated to inspect the delivered shipment in a timely manner and in a manner accepted for shipments of that type. In case of discovering any shortage or damage to the shipment, the Customer has the right to request the Delivery employee to draw up the appropriate protocol.
  7. According to the Customer’s wishes, the Seller attaches a receipt or VAT invoice for the delivered products to the shipment being delivered.
  8. As part of the fulfillment of the agreement with the Customer, the Seller may send an invitation to the Customer’s email address to fill out a post-sale survey. The survey aims to assess the opinion about the transaction conducted. The Customer may voluntarily fill out the survey.
§ 7 Warranty
  1. The Seller guarantees the delivery of products free from physical and legal defects. The Seller is responsible to the Customer if the product has a physical or legal defect (warranty).
  2. If the product has a defect, the Customer may:
    1. Submit a statement to reduce the price or withdraw from the sales agreement, unless the Seller promptly and without excessive inconvenience to the Customer replaces the defective product with a defect-free one or remedies the defect. This limitation does not apply if the product has already been replaced or repaired by the Seller or if the Seller has not fulfilled the obligation to replace the product with a defect-free one or remedy the defect.
    2. Instead of the method of defect removal proposed by the Seller, the Customer may demand the replacement of the defective product with a defect-free one, or instead of replacing the product, demand the removal of the defect, unless bringing the item into compliance with the agreement in the manner chosen by the Customer is impossible or would require excessive costs compared to the method proposed by the Seller. In assessing the excessiveness of the costs, the value of the defect-free product, the type and significance of the identified defect, as well as the inconvenience to which the Customer would be subjected by another method of satisfaction are taken into account.
    3. Demand the replacement of the defective product with a defect-free one or the removal of the defect. The Seller is obliged to replace the defective product with a defect-free one or remedy the defect within a reasonable time without excessive inconvenience to the Customer. The Seller may refuse to fulfill the Customer’s request if bringing the defective product into compliance with the sales agreement in the manner chosen by the Customer is impossible or would require excessive costs compared to the other possible method of bringing it into compliance with the sales agreement. The costs of repair or replacement are borne by the Seller.
  3. A Customer exercising their rights under the warranty is obliged to deliver the defective item to the Seller’s address. In the case of a Customer who is a Consumer, the cost of delivery is covered by the Seller.
  4. The Seller is liable under the warranty if a physical defect is discovered within two years from the delivery of the product to the Customer. The claim for removal of the defect or replacement of the product with a defect-free one becomes time-barred after one year, but this period cannot end before the expiration of the period specified in the first sentence. During this period, the Customer may withdraw from the sales agreement or submit a statement to reduce the price due to the product’s defect. If the Customer requested the replacement of the product with a defect-free one or the removal of the defect, the deadline for withdrawing from the sales agreement or submitting a statement to reduce the price begins at the moment of ineffective expiration of the deadline for replacing the product or removing the defect
  5. All complaints related to the product or the execution of the sales agreement may be directed in writing to the Seller’s address.
  6. The Seller will respond to the complaint concerning the product or the execution of the sales agreement submitted by the Customer within 14 days from the date of the request containing the complaint.
  7. The Customer may submit a complaint to the Seller in connection with the use of free services provided electronically by the Seller. The complaint can be submitted electronically and sent to the address info@reneo-cosmetics.pl. In the complaint submission, the Customer should include a description of the problem that occurred. The Seller will promptly respond to the complaint, but no later than within 14 days.
  8. The Seller excludes liability under the warranty in relation to Entrepreneurs.
§ 8 Warranty
  1. The goods sold by the Seller may be covered by a warranty provided by the manufacturer or distributor of the product.
  2. In the case of products covered by a warranty, information regarding the existence and content of the warranty is always presented on the Store’s Website.
§ 9 Withdrawal from the Sales Agreement
  1. A Customer who is a Consumer and has entered into a Sales Agreement may withdraw from it within 14 days without providing any reason.
  2. The period for withdrawal from the Sales Agreement begins at the moment the Consumer or a third party indicated by them, other than the Delivery person, takes possession of the product, and in the case of an agreement covering multiple products delivered separately, in batches, or in parts, from the moment of taking possession of the last product, batch, or part.
  3. In the event of withdrawal from the Sales Agreement, it is considered null and void.
  4. If the Consumer submits a statement of withdrawal from the Sales Agreement before the Seller accepts their offer, the offer ceases to be binding.
  5. The Seller is obliged to immediately, but no later than 14 days from the day of receiving the Consumer’s statement of withdrawal from the Sales Agreement, return all payments made by them, including the cost of delivering the product to the Consumer. The Seller may withhold the refund of payments received from the Consumer until the product is returned or until the Customer provides proof of return shipment, whichever occurs first.
  6. If the Consumer exercising the right of withdrawal chose a delivery method other than the cheapest standard delivery method offered by the Seller, the Seller is not obliged to refund the additional costs incurred by the Consumer.
  7. The Consumer is obliged to return the product to the Seller immediately, but no later than 14 days from the day they withdrew from the Sales Agreement. To meet this deadline, it is sufficient to send the product back to the Seller’s address before the deadline expires.
  8. In the event of withdrawal, the Customer who is a Consumer only bears the direct costs of returning the product.
  9. If due to its nature, the product cannot be returned by regular mail, the Seller will inform the Consumer about the return costs on the Store’s Website.
  10. The Consumer is responsible for the reduction in the value of the product resulting from using it in a manner that exceeds what is necessary to ascertain the nature, characteristics, and functioning of the product.
  11. The Seller will refund the payment using the same payment method that the Consumer used, unless the Consumer has explicitly agreed to another method of refund that does not incur any costs for them.
  12. The right to withdraw from the Sales Agreement does not apply to Customers who are Consumers regarding agreements in which the product is delivered in a sealed package that cannot be returned for health protection or hygiene reasons once the package has been opened after delivery.
§ 10 Free Services
  1. The Seller provides Customers with free services electronically:
    1. Contact form;
    2. Newsletter;
    3. Customer Account Management;
  2. The services specified in §10 section 1 above are provided 7 days a week, 24 hours a day.
  3. The Seller reserves the right to choose and change the type, form, time, and manner of providing access to the selected mentioned services, of which Customers will be informed appropriately in accordance with changes to the Regulations.
  4. The Contact Form service involves sending a message to the Seller via the form located on the Store’s Website.
  5. Withdrawal from the free Contact Form service is possible at any time and consists of stopping sending inquiries to the Seller. Newsletter Service.
  6. The Newsletter service involves the Seller sending electronic messages to the Customer’s email address containing information about new products or services offered by the Seller. The Newsletter is sent by the Seller to all Customers who have subscribed.
  7. Each Newsletter sent to the Customers contains, in particular: information about the sender, a filled-in “subject” field indicating the content of the message, and information on how to unsubscribe from the free Newsletter service.
  8. The Customer may unsubscribe from receiving the Newsletter at any time by opting out via the link included in each electronic message sent as part of the Newsletter service or by activating the appropriate field in their Customer Account.
  9. Customer Account Management Service. The Customer Account Management service is available after Registration, as described in the Regulations, and involves providing the Customer with a dedicated panel on the Store’s Website, allowing them to modify the data provided during Registration, track the status of their orders, and view the history of completed orders.
  10. A Customer who has registered may request the deletion of their Customer Account with the Seller, which may be removed within 14 days of the request being made.
  11. Withdrawal from the content posting service is possible at any time and involves stopping the Customer from posting content on the Store’s Website.
  12. The Seller is entitled to block access to the Customer Account and free services if the Customer acts to the detriment of the Seller or other Customers, violates legal regulations or the provisions of the Regulations, or if blocking access to the Customer Account and free services is justified for security reasons—particularly if the Customer is breaching the security of the Store’s Website or engaging in other hacking activities. Blocking access to the Customer Account and free services for these reasons lasts for the time necessary to resolve the issue that justified the blocking. The Seller will notify the Customer about the blocking of access to the Customer Account and free services via electronic means to the address provided by the Customer in the registration form.
§ 11 Customer Responsibility for Posted Content
  1. By posting content and making it available, the Customer voluntarily disseminates that content. The posted content does not express the Seller’s views and should not be associated with their activities. The Seller is not a content provider but merely a party that provides the necessary IT resources for this purpose.
  2. The Customer declares that:
    1. They are entitled to exercise copyright, industrial property rights, and/or related rights to the works, industrial property items (e.g., trademarks), and/or related rights that make up the posted content;
    2. The placement and sharing of personal data, images, and information regarding third parties within the services mentioned in §10 of the Regulations were done legally, voluntarily, and with the consent of the individuals involved. Customer Consent and Responsibilities Regarding Posted Content ;
    3. The Customer agrees to allow other Customers and the Seller to access the posted content, and authorizes the Seller to use it free of charge in accordance with the provisions of these Regulations;
    4. The Customer consents to the creation of adaptations of the works as defined by the Copyright and Related Rights Act.
  3. The Customer is not entitled to:
    1. Post personal data of third parties or disseminate their images without the required legal permission or consent from the third party;
    2. Post advertising and/or promotional content while using the services mentioned in §10 of the Regulations.
  4. The Seller is liable for the content posted by Customers, provided that notification is received in accordance with §12 of the Regulations.
  5. It is prohibited for Customers to post content while using the services mentioned in §10 of the Regulations that could:
    1. Be posted in bad faith, e.g., with the intention of violating the personal rights of third parties;
    2. Violate any rights of third parties, including rights related to copyright and related rights, industrial property rights, trade secrets, or obligations to maintain confidentiality;
    3. Be offensive or constitute a threat to others, or contain language that violates good morals (e.g., through the use of vulgarities or commonly recognized offensive terms);
    4. Contradict the interests of the Seller; or violate the provisions of the Regulations, good morals, applicable laws, or social norms.
  6. Upon receiving a notification in accordance with §12 of the Regulations, the Seller reserves the right to modify or delete content posted by Customers using the services mentioned in §10 of the Regulations, particularly regarding content that, based on reports from third parties or relevant authorities, has been found to potentially violate these Regulations or applicable laws. The Seller does not conduct ongoing monitoring of posted content.
  7. The Customer consents to the free use by the Seller of the content they have posted on the Store’s Website.
§ 12 Reporting Threats or Violations of Rights
  1. If a Customer or another person or entity believes that content published on the Store’s Website infringes their rights, personal rights, good morals, feelings, morals, beliefs, fair competition principles, know-how, or legally protected secrets, they may notify the Seller of the potential infringement.
  2. Once notified of a potential infringement, the Seller will take immediate action to remove the infringing content from the Store’s Website.
§ 13 Personal Data Protection
  1. The Administrator of the personal data provided voluntarily by Customers during Registration, placing one-time orders, and in connection with the provision of services electronically by the Seller or other circumstances specified in the Regulations is the Seller.
  2. The Seller processes Customers’ personal data for the purpose of fulfilling orders, providing electronic services, and other purposes specified in the Regulations. Data is processed solely based on legal regulations or consent expressed by the Customer in accordance with applicable laws.
  3. The collection of personal data provided to the Seller is reported by the Seller to the General Inspector for Personal Data Protection.
  4. Customers provide their personal data to the Seller voluntarily, with the understanding that failure to provide specific data during the Registration process prevents Registration and the creation of a Customer Account, as well as the submission and fulfillment of the Customer’s order in the case of placing an order without registering a Customer Account. Customer Rights Regarding Personal Data .
  5. Anyone who provides their personal data to the Seller has the right to access their content, as well as to correct or request its deletion, and, in cases provided for by law, to request the cessation of the processing of their personal data.
  6. The Seller ensures the possibility of deleting personal data from the maintained database, particularly in the case of account deletion. The Seller may refuse to delete personal data if the Customer has not settled all obligations towards the Seller or has violated applicable laws, and if the retention of personal data is necessary to clarify these circumstances and establish the Customer’s liability. The Seller protects the personal data provided to them and takes all necessary measures to secure it against unauthorized access or use by unauthorized persons. The Seller shares the Customer’s personal data with the Supplier to the extent necessary for the execution of the Delivery.
  7. If the Customer chooses to make a payment through the Przelewy24.pl system, their personal data is transferred to PayPro S.A., the Payment Agent based in Poznań (60-327 Poznań, ul. Kanclerska 15), registered in the entrepreneurs’ register maintained by the District Court Poznań – Nowe Miasto and Wilda in Poznań, VIII Economic Division of the National Court Register under the KRS number 0000347935, NIP 7792369887, Regon 301345068.
  8. If the Customer chooses to make a payment through the eservice.com.pl system, their personal data is transferred to the Electronic Payment Services Centre eService Sp. z o.o. based in Warsaw (01-102 Warsaw, ul. Jana Olbrachta 94), registered in the entrepreneurs’ register maintained by the District Court for the capital city of Warsaw in Warsaw, XII Economic Division of the National Court Register under the KRS number 0000490970.
§ 14 Termination of the Agreement (Does not apply to Sale Agreements)
  1. Both the Customer and the Seller may terminate the agreement for the provision of electronic services at any time and without providing reasons, subject to the preservation of rights acquired by the other party before the termination of the aforementioned agreement and the provisions below.
  2. A Customer who has registered terminates the agreement for the provision of electronic services by sending a relevant declaration of will to the Seller, using any means of remote communication that allows the Seller to become acquainted with the Customer’s declaration of will.
  3. The Seller terminates the agreement for the provision of electronic services by sending a relevant declaration of will to the Customer’s email address provided during Registration.
§ 15 Final Provisions
  1. The Seller is liable for non-performance or improper performance of the agreement; however, in the case of agreements concluded with Customers who are Entrepreneurs, the Seller is liable only in cases of intentional damage and within the limits of the actual losses incurred by the Entrepreneur Customer.
  2. The content of these Regulations can be recorded by printing, saving on a storage medium, or downloading at any time from the Store’s Website.
  3. In the event of a dispute arising from the concluded Sales Agreement, the parties will seek to resolve the matter amicably. Polish law is the applicable law for resolving any disputes arising under these Regulations.
  4. Each Customer may use out-of-court methods of resolving complaints and pursuing claims. In this regard, the Customer can utilize mediation. Lists of permanent mediators and existing mediation centers are provided and made available by the Presidents of the relevant District Courts. A Customer who is a Consumer may also use out-of-court methods of resolving complaints and pursuing claims by submitting their complaint via the EU online ODR platform, available at: http://ec.europa.eu/consumers/odr/
  5. Amendments to the Regulations. The Seller reserves the right to change these Regulations. All orders accepted by the Seller for processing before the new Regulations come into effect will be fulfilled based on the Regulations in force at the time the order was placed by the Customer. The change to the Regulations takes effect 7 days after being published on the Store’s Website. The Seller will inform the Customer 7 days prior to the entry into force of the new Regulations via an electronic message containing a link to the text of the amended Regulations. If the Customer does not accept the new content of the Regulations, they are required to notify the Seller of this fact, which results in the termination of the agreement in accordance with the provisions of §14 of the Regulations .
  6. The Regulations come into effect on September 6, 2021.
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